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What stopped
BITNA for you?

A problem you hit on set, a feature you wish existed, a question. All welcome. A few lines are enough.

Every report is read by the developer
Follow progress with your report number
Leaving an email is optional

What are you sending? Bug Feature idea Question

What happened?

Sum it up in one line*

Which screen or feature?

How urgent is it?*

Stopped a shoot or showLights froze or went out during a shoot or show Major problemWork still gets done, but needs a workaround or takes long MinorSomething looks off or is a little annoying

On which device?Choose any

Mac iPad iPhone

Tell us morePlease fill in the steps or what actually happened

How does it happen?Steps

What you expected

What actually happened

How often does it happen?

Every time Sometimes Once

What would you like BITNA to do?*

Your setupAll optional

App version

Build

OS version

Find these in the app under Settings ▸ About.

Fixtures and connection gear

ScreenshotsUp to 3

Drag images here or click to choose Pasting (⌘V) works too · Large images are resized automatically

Where to replyOptional

Email We can let you know when the status changes.

Name or team

I agree to the collection of my email and name so you can reply. Privacy policy

Website

Received

Got it. Thank you.

The developer reads every report. Each time the status changes, you can see it at the link below.

Report number: BN-0000-XXXX
Access key: ············

See progress →

Save this link. We can’t show the access key again.

3 tips for a good report

Write the steps in orderJust the order of what you tapped and what happened lets us reproduce it right away.
One screenshotA screenshot of the odd screen is faster than explaining it in words.
Fixtures and connectionTell us the model and how it connects (Wi-Fi, CRMX, USB DMX) so we can narrow down the cause.

Urgent problem on set?

If a shoot stopped, choose “Stopped a shoot or show” as the urgency and we’ll look at it first. Leave an email and we’ll contact you as soon as we check.

Track a report you sent →

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And still detailed.

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Spaker · Representative: Jeungho Lee · Business registration no. 311-16-01496 · 37 Neungan-ro, Jori-eup, Paju-si, Gyeonggi-do, Republic of Korea · ceo@bitna.ai.kr